Refund policy

Return and Refund Policy

Last updated: 28 July 2026

At Continental Direct, we want you to be satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order. After notifying us, the item must be returned within a further 14 days. This reflects the standard cancellation period for qualifying online purchases in the UK and EU.

To request a return, contact:

support@contineltaldirect.uk

Include your full name, order number and reason for the return. We will provide the authorised return instructions and return address.

Return Conditions

Returned items must be:

Unworn, unwashed and unused;
In their original condition;
Free from marks, odours or damage;
Returned with their original tags and packaging where possible.

We may reduce the refund if an item has been handled beyond what is reasonably necessary to inspect it.

Non-Returnable Items

For hygiene reasons, underwear and other sealed intimate products cannot be returned after the hygiene seal has been removed.

Personalised products and gift cards are also non-returnable, except when faulty, damaged or incorrectly supplied.

Return Shipping

For change-of-mind returns, customers are responsible for the return shipping cost. Customers must be informed of this responsibility in advance under EU withdrawal rules.

We will cover reasonable return costs when an item is:

Faulty or damaged;
Incorrect;
Materially different from its description.

Refunds

Once the return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item or valid proof that it was sent back.

Your bank or payment provider may require additional time to process the refund.

When required by law, the refund will include the original standard delivery charge. Additional express or premium delivery costs are not refundable.