Terms of service

Terms of Service

Last updated: 28 July 2026

1. Overview

This website is operated under the trading name Continental Direct.

By accessing our website or placing an order, you agree to these Terms of Service and our published store policies.

2. Online Store Terms

You must be legally able to enter into a purchase agreement and provide accurate billing, delivery and contact information.

You may not use our website for fraudulent, unlawful or unauthorised purposes.

3. Products

We aim to display product descriptions, images, colours, sizes and prices accurately.

Colours and appearance may vary slightly depending on your screen. Nothing in these Terms limits your rights if a product is faulty, damaged, incorrect or materially different from its description.

4. Orders

Submitting an order does not guarantee acceptance.

We may reject or cancel an order because of:

Product unavailability;
Payment failure;
Incorrect information;
Suspected fraud;
Pricing or listing errors;
Delivery restrictions.

If payment has already been collected for a cancelled order, it will be refunded to the original payment method.

5. Prices and Payment

Prices and applicable delivery charges are displayed before checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Shipping

Orders are processed and delivered according to our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by carriers, customs, holidays or circumstances outside our reasonable control.

7. Returns and Refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy.

Nothing in these Terms limits mandatory consumer rights available under applicable law.

8. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

9. Intellectual Property

The Continental Direct name, logo, website design, text, images and other content may not be copied, reproduced or used commercially without permission.

10. Reviews and Customer Content

Reviews and other submitted content must be genuine, lawful and must not infringe another person’s rights.

We may remove fraudulent, abusive, misleading or unlawful content.

11. Prohibited Activities

You must not:

Attempt to access our systems without permission;
Submit false payment or identity information;
Distribute malicious software;
Use the website for fraud or unlawful activity;
Interfere with the operation or security of the store.

12. Third-Party Services

Our store is hosted by Shopify and may use third-party payment, fulfilment, analytics and delivery services.

These providers may process information according to their own terms and privacy policies.

13. Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, personal injury caused by negligence or breach of mandatory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the order was placed.